Returns

RETURN INFORMATION

We will gladly accept items for return that are unworn & unwashed with original packaging 30 days after purchase. For all worldwide returns please use the pre paid shipping label enclosed in your parcel to send via our DHL free post service.

 

If you wish to return an item purchased online simply E- Mail us online@broochini.com before shipping and within 30 days of receiving the items for a Return Authorisation Number,  book a free collection and send your item back to us within 30 days of receiving your order. We will collect from your home, work or an alternative address for free.

Enclosed in your order you will find your Returns Slip, please ensure this is filled in with your Return Authorisation Number and sent back with your return so we're able to identify and process your return as quickly as possible.

 Shipping is complimentary on all returns; however, if you are based outside the EU you may need to pay taxes and duties on this.

 

HOW DO I RETURN AN ITEM? 

Please follow the steps below to return your purchase.

 

1. If you wish to return an item purchased online you must first e-mail us at online@broochini.com prior to shipping and within 30 days of receiving your items for a Return Authorisation Number (RMA). 

2. Enclosed in your order you will find your Returns Slip, please ensure this is filled in with your Return Authorisation number and sent back with your return so we're able to identify and process your return as quickly as possible.

3. Book a free collection with DHL, by calling +44 (0) 844 248 0844 or visiting dhl.com and selecting your country to find the telephone number of your nearest DHL branch. You will need to quote Broochini's DHL Account Number which is located on your shipping label. 

    To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

     

    CAN I RETURN USING MY OWN COURIER? 

    We prefer that items are returned to us via our own service so that they are protected and insured. You can of course return using any secure means, we strongly recommend using a trackable courier service & delivery confirmation for peace of mind. Broochini are not liable for lost or misdirected returns if there is no proof of shipping or delivery.

    Please email online@broochini.com prior to shipping if you intend to do this so we can send you the correct mailing address.

     


     

     

     Please ensure you receive proof of delivery from the Post Office/ Courier Service. 

    Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. For all swimwear, the protective hygiene strip must remain in place and will not be accepted and returned to the customer if removed or altered. Please allow 5-10 business days after receipt of goods for returns to be processed.

     

    LOST RETURNS SLIP / SHIPPINGS LABEL

    You can download and print a new Returns Slip here. If you have misplaced your Shipping Label, please contact online@broochini.com so we can email you a replacement.

    DO I HAVE TO PAY FOR SHIPPING MY RETURN?

    All returns are complimentary please use the pre paid shipping label enclosed in your parcel to send via our DHL free post service. 

     Shipping is complimentary on all returns; however, if you are based outside the EU you may need to pay taxes and duties on this.

     

    HOW WILL I BE REFUNDED?

    Once your return is received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. Please allow up to 5 -10 business days for your refund to be processed. You will be notified by email once finalised.

      

    CAN I RETURN A SALE ITEM?

    All discounted items, purchased on sale or using a promotion code are final sale and cannot be returned.

    WHAT IF I USED A DISCOUNT CODE?

    You may return full price items bought with a discount code, you'll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.

    CAN I EXCHANGE AN ITEM?

    We do not offer exchanges, but of course you are welcome to return a full priced item for a refund and repurchase your preferred item/size once we've refunded you.

    WHAT IF MY ITEM IS FAULTY?

    We want your purchase to arrive in perfect condition if for some reason you have received a faulty item please email us (with a photo of the fault) at online@broochini.com We will replace the item if the stock is available or refund you upon return.

    WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?

    If you have received an item you did not order, please email us with your order number at online@broochini.com so we can resolve this for you.