FAQ

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via online@broochini.com

 

How long will it take to receive my order?

If the items you order are in stock, your order will most likely be shipped the same or next business day.

We have two worldwide shipping options; Next Day and Express ( 2-3 Days)

DOMESTIC / UK SHIPPING

NEXT DAY: Place your order before Noon Monday to Thursday and receive your order for next day delivery.  ( Excludes weekends and Bank Holidays)

EXPRESS: Delivery is 2-3  business days for Express Delivery ( Excludes weekends and Bank Holidays)

INTERNATIONAL SHIPPING

EXPRESS: Delivery is between 2 - 3 business days for Express Delivery. ( Excludes weekends and Bank Holidays)

For more shipping info & where we currently ship to see here

How can I track my item?

DHL EXPRESS DOMESTIC/ UK SHIPPING – You will receive an email and SMS letting you know that your order has shipped along with a tracking number and estimated date of delivery. You will be able to track your item on the DHL website here. Please note that a signature is required on delivery.

DHL EXPRESS INTERNATIONAL SHIPPING – You will receive an email and SMS letting you know that your order has shipped with all your tracking details. DHL will deliver your parcel within 2-3 Business Days. You will be able to track your item on the DHL website here. Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at your local post office. 

Will I need to pay Tax & duties?

All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. 

What methods of payment do you accept?

We accept PAYPAL, VISA, VISA DEBIT, MASTERCARD & AMEX.

What currency is used online?

All of our products are priced in British Pounds/Sterling. Alternative currencies are available as an indication for you as you view our range online, however please note these are indicative conversions only. At Checkout, you will be charged in Pounds and therefore subject to the exchange rate used by your bank or credit card company at the time of sale.